Payments Methods and Customer Service

PAYMENT FOR CUSTOM PARTS, PRODUCTS, OR ASSEMBLIES

All custom-ordered components, kits or assemblies, must be prepaid. Credit Card account numbers supplied to us over the phone can only be used to pay up to 50% of the invoiced amount excluding freight. In such cases we must receive the balance due via wire transfer or check. Checks require 7-10 days to clear before custom products can be released for shipment or pickup. Wire transfers usually are received within 24-72 hours. All international orders must be prepaid via wire transfer in US Dollars. Contact us by emailing sales@dstracaxles.com for wire transfer information.

 

PAYMENT

Dstrac Corp. accepts cash, money order, cashiers check, business and personal checks (all checks - verification required) by phone. Orders for standard products from within the United States may be charged to Visa, and Master Card accounts by phone or on www.dstracaxles.com. At this time we do not accept American Express. All international orders must be prepaid via wire transfer in US Dollars. We won't proceed any order before we contact you and see if you made the right axle choice for your car. Contact us by emailing sales@dstracaxles.com for wire transfer information.

 

CUSTOMER SERVICE

The Dstrac Customer Service Team are ready to help you with any questions about our products and make certain you get the results that are right for you. Dstrac prides itself on providing the kind of support and courtesy that has become so rare today in the automotive world. If you want to talk to a real person before, during or after you place an order, have technical questions, need order, shipping status, or have any other question or comment, you can reach Dstrac Axles by emailing sales@dstracaxles.com

Items Damaged In Shipping

Your cooperation in this process is essential! NEVER sign for a damaged package, crate or pallet without noting that damage is evident on the paperwork. Don’t be rushed into signing blindly. You are not required to investigate the contents in the driver’s presence. Just make sure that you see the driver make a notation on the paperwork that damage to the packaging and/or concealed damage to the contents is obvious/likely.

It is rare, but sometimes items are damaged during shipping. Dstrac will package your products to ensure that they arrive safely when handled correctly and reasonably by the carrier. Items damaged in shipping are the responsibility of the shipping company. However, as a valued Dstrac customer, we will work diligently with you to file any claims for damage during shipment. Shipping damage that is due to inadequate packaging is the responsibility of Dstrac, and we will cover any damages once our liability is established.

Missing Items Or Incorrect Quantities

Please check the contents of your packages immediately upon arrival, and call Dstrac immediately to report any missing items, incorrect items, incorrect quantities, etc. We know that many times our customers purchase a part for a vehicle project, and then set it aside for long periods until we're able to get to that phase of our build. That's fine, but you must still open the box immediately and inspect the contents. We cannot honor claims for mis-counted or mis-packaged items more than 30 days after the item was shipped.

Returning Merchandise

Dstrac prides itself on having the best customer satisfaction in the automotive business. We want you to be completely satisfied with your purchase and tell others about your experience. Our return policy is simple: If you are not 100% satisfied with any standard, non-custom product, we will credit your account or refund your money. Just return the part(s) to us in new, re-sellable condition within 30 days from the date of shipment. We will refund the full purchase price, minus return and original shipping charges (which are not refundable). Any part which, in our opinion, shows evidence of being: used, installed, rusted, scratched, modified, installed contrary to instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. We reserve the right to charge a restocking fee of 20% or refuse any non-conforming materials. To return an item, email us at sales@dstracaxles.com for a Returned Merchandise Authorization (RMA) number. Then securely package the item(s) and return them to Dstrac, with the RMA number clearly marked on the package.